Enterprise Content Management
Deep product knowledge across the whole ECM market
Enterprise Content Management (ECM) is a set of strategies, methods, and tools used to capture, manage, store, preserve, and deliver information supporting key organisational processes through its entire lifecycle. It is a broad term that encompasses many different technologies and processes.
ionetiq brings understanding of many ECM platforms to aid the advice we can provde to customers.
- Document management - store, manage, and track documents. This can include scanned images, PDF files, Word documents, and Excel spreadsheets.
- Records management - manage records in accordance with regulatory requirements. This can include financial records, medical records, and legal records.
- Workflow automation - help businesses to automate workflows. This can include routing documents for approval, sending notifications, and generating reports.
- Search and retrieval - allow information to be searched for and retrieved quickly and easily. This can include searching by keyword, date, or author.
- Collaboration - provide the ability to collaborate on documents. This can include allowing users to comment on documents, track changes, and share documents with others.
ECM has become increasingly important and complex in recent years for various reasons. Financial fraud and data breaches – and the regulations designed to prevent them – have made effective information governance essential not only for compliance reasons, but also to help protect the organisation’s reputation.
Organisations also need to manage content effectively for integration with business intelligence/business analytics (BI/BA) applications that help them to use the available information to guide business decisions.
Furthermore, productivity and efficiency within companies increase when they reduce their dependence on paper documents and create an organised, secure repository of unstructured information that considers business needs. Companies that don’t implement ECM risk losing time and productivity as well as potential noncompliance with corporate policies and regulations. If disaster strikes, companies that don’t securely store content can lose that information, leading to significant business interruptions.
Technological advancements are also making enterprise content management systems more important than ever. The proliferation of remote work has necessitated the business continuity and collaboration features that ECM provides. Advancements in machine learning, mobile and cloud technology are creating new opportunities for businesses. New types of content are also emerging in the form of social media, video and audio. ECM software must continue to adapt with these new forms of unstructured information so they can continue to organise data and optimise business performance.